Provider: RouterHosting
Website: www.routerhosting.com

Story:
After winning an auction on a server they had. I decided to sign up with Router Hosting and try the service out. I wanted to use the server as a VPS container, and asked to get XEN installed, but they said they cant, so I just asked for CentOS 64bit.

Anyways, the server was deployed a few hours over due, which is not an issue to be honest; but with one IP address. So I open up a support ticket asking for extra IP addresses. Also, I open up a sales ticket asking for direct admin licenses.

So here it begins, a day passes by, and they reply, sorry for the delay and they said they’re going to assign them shortly and It took them almost 12 hours to answer my sales ticket. (I can provide proof of responses and timings if needed ) The sales ticket was resolved to a level of 2/10 and the IP addresses were assigned 10-days after the request!

I tried to contact their REP on WHT explaining my concern; however, I never got a response from him/her aside from the initial responses when I signed up. I’ve been in this industry for quite a while, I have servers from various well respected providers like Netelligent (canada) and Softlayer (usa), and I’ve never encountered any issues similar to this even with other low end provider.

I am very displeased with the service, and I even raged more when I saw they had the guts to issue an invoice after deploying a server to me with one IP address making it unusable to me as a node. Needless to say, I have canceled the service with them.